Return Policies

WE KNOW ONLINE SHOPPING HAS IT'S CHALLENGES, YOU NEED TO TRY JEWELRY ON. WE CERTAINLY AIM FOR YOU TO LOVE YOUR JEWELRY SELECTIONS.

ONLINE SALES POLICY:

Items bought online can be returned for a refund or store credit, minus the original shipping fees, if we receive the items back in store after 10 days of customer receipt.

There are no returns, refunds, store credits, or exchanges on SALE, custom, pre-orders or special orders.

SALE & SPECIAL ORDER POLICY - ALL SALES FINAL

There are no returns, refunds, store credits, or exchanges on SALE, custom, or special orders. In order to offer such incredible SALE prices, all sales are final. We cannot accept returns or requests for exchanges, no exceptions; this includes no returns for store credit. We offer unbelievable prices to clear our stock for the coming season.

Custom orders are designed, made, confirmed and placed specifically for you. These items are also not able to returned, exchanged, or refunded, or taken back for store credit.

ORDER CONFIRMATION

Ashley McKenna Jewelry will contact you via phone or email you to confirm your online order before shipping. We reserve the right to cancel or withhold shipment of any order we feel is fraudulent or suspicious, or to ask for a signed confirmation indicating your understanding of our sales policy during the holidays.

ORDER PROCESSING

Orders are processed as quickly as possible, usually within 24-48 hours. Orders placed Saturday and Sunday will be processed on the following Monday. Please text, email or call us in order to accommodate rush orders at 512-633-4224.

Due the nature of handmade jewelry and the availability of fine materials, Ashley McKenna Jewelry will contact you via email or telephone if the merchandise you have selected is not available and we will offer a replacement or refund.

GIFT WRAP

All Ashley McKenna jewelry is included in a branded jewelry box or jewelry pouch, wrapped in our complementary signature gift boxes wrapped with beautiful ribbon. Holiday orders will be wrapped with our holiday gift tags.

SHIPPING AND DELIVERY

We ship all packages with UPS or USPS and fully insure all our packages. Ashley McKenna Jewelry will ship anywhere within the United States, however we do not ship to P.O. Boxes.

If you live outside of the United States, please contact us via email or phone to purchase items and to calculate shipping, and you can pay online via PayPal. We ship items internationally via USPS. Depending on the value of the item, International shipping with insurance is usually $25-$150 USD. All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Ashley McKenna Jewelry is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

SALES TAX

Sales tax of 8.25% will be applied to all orders shipped to locations in Texas.

FORMS OF PAYMENT AND STORE CREDIT

Ashley McKenna Jewelry accepts Visa, MasterCard, Discover and American Express and cash. We do not accept checks. You will be asked to show ID upon checkout for security purposes. Store credit cannot be transferred or exchanged for cash or gift cards. Any store credit you receive does not expire until redeemed.

DISCOUNTS

We do not offer discounts regularly, however if you share your address, birthday and/or anniversary with us we will send you a % off card in the mail during your special month. Discounts and/or other special promotions cannot be combined.

EXCHANGES OR ALTERATIONS

If you would like to exchange an item or have it altered or adjusted, please call us at 512-633-4224 or email us at AshleyMcKennaJewelry@gmail.com to discuss your exchange or alteration.

TO PROCESS A RETURN FOR ONLINE PURCHASES

If you want to request an authorized return for a purchase made online, please contact us to let us know. Once authorized, please follow these steps:

Pack the item securely and safely in a hard box, insure your package for the full value of the merchandise, and send it via prepaid mail.
For speed and security, we recommend UPS/FedEx. No C.O.D. deliveries will be accepted.
Items must be in the original condition in which they were shipped.
Items must show no signs of wear and must have the tag attached and include the original receipt.
You can opt for store credit instead of a refund.
We must receive the jewelry within 10 days after you accept your shipment to process a return or refund, except during the noted holiday timeframes.
We reserve the right to refuse items for a refund or return that do not follow these standards.
There are no returns, refunds, store credits, or exchanges on SALE, custom, or special orders

We are not responsible for and will not be able to process store credit or exchanges for items lost or damaged in transit due to delivery error.

Please send all packages to:

Ashley McKenna Jewelry, 1808 Congressional Circle, Austin, Texas 78746

CUSTOM JEWELRY

All custom ordered jewelry is nonreturnable.

We want you to love your jewelry, please contact us if you have concerns about your selections. We are confident there is a good solution.

WARRANTIES

See our Jewelry and Warranty page for more information on our jewelry promises and services.

Because of the handmade nature of our jewelry, expect slight variations and imperfections in some items, along with varying delivery times. Embrace the uniqueness that comes with owning a handmade jewelry piece. We take pride in the dedication and artistry of our talented craftsmen.

CONTACT US

Email: ashleymckennajewelry@gmail.com

Phone: (512) 633-4224

By Mail: Ashley McKenna Jewelry, 1808 Congressional Circle, Austin, Texas, 78746